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Returns & Exchanges

At Merino Queen we want you to be completely satisfied with your order. To that end, we will readily accept returns for exchange or refund within 14 days of the ship date. Returned items must be in their original condition with tags on, unworn, and accompanied by their original packaging.


Please return items to:

Merino Queen

1 Steep St

RD5 Lake Okareka

Rotorua 3076


Take the parcel to your nearest Post Shop.  Goods are returned to Merino Queen at your own expense.


Goods remain the property of the customer until receipt of goods by Merino Queen so we advise you to get the item tracked.



Refunds will be issued to the original payment credit card upon receipt of the item. After the item is received, please allow 5 business days for credit issuance. The time taken for the credit to show on your account is dependent upon your credit institution.


Sale Items

There are no refunds on sale/discounted items, however we can exchange as per our exchange policy above. 

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